> ## Documentation Index > Fetch the complete documentation index at: https://docs.kollekt.io/llms.txt > Use this file to discover all available pages before exploring further. # Moderate your chat > Mute a fan for a while, make someone a helper, and keep your chat friendly. To moderate Chat, tap a fan's name or avatar to open their profile card, then pick the action from there. Two actions are under **Manage**: **Timeout** mutes them for a set time. **Promote** makes them a moderator. ## Open a member's profile card Tap the name or avatar next to any message in Chat. The card shows the fan's avatar, display name, role badge, and when they were last seen. Member profile card ## Timeout a member Tap **Timeout** under **Manage**. Four durations appear. Timeout duration options Pick one: * **1 hour.** Cool down for a single heated moment. * **1 day.** A stronger signal, still short. * **7 days.** For repeat issues. * **Permanently.** Ban for good. While a timeout is active, the member's card shows **Muted** with the time remaining. Tap **Remove timeout** (the button turns red) to end it early. ## Promote a moderator Moderators can moderate too. Making someone a moderator gives them the same tools as you. Useful for active rooms when you can't be online all day. You can have as many moderators as you want. Tap **Promote** to make someone a moderator. The card updates with a gold shield badge and the role changes to **Moderator**. Moderator state To remove their moderator status, open the same card and tap **Remove moderator status** at the bottom. ## Related * [Run your community chat](/for-artists/your-space/community-chat) * [Manage admins and roles](/for-artists/your-space/manage-admins-and-roles)