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See your active subscriptions

Open your user profile from the side menu (the hamburger icon in the top right of your fan home). Scroll to the Subscriptions section. Every artist you’re subscribed to shows up here with the next renewal date. If the section is empty, you don’t have any active subscriptions right now.

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If you subscribed in the iPhone or iPad app

Subscriptions you bought through the App Store are managed by Apple, not Kollekt. To change or cancel one of these:
  1. Open your iPhone or iPad Settings.
  2. Tap your name at the top.
  3. Tap Subscriptions.
  4. Find your Kollekt subscription in the list and tap it.
  5. Tap Cancel Subscription at the bottom.
Apple keeps your subscription active until the end of the current billing period, then stops the next payment.

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If you subscribed in the browser or on Android

Subscriptions you bought from the artist’s page in your phone browser, or from the Android app, are managed inside Kollekt.
  1. Open your user profile from the side menu.
  2. Scroll to Subscriptions.
  3. Tap the artist you want to manage.
  4. Tap Cancel subscription.
The cancel takes effect at the end of your current month. Until then, you still get every subscriber perk.

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What happens after you cancel

You keep your subscriber perks until the end of the current month you’ve already paid for. After that, you go back to being a free member of the artist’s space:
  • Locked Direct Line posts go back to being locked.
  • The Subscribers Chat closes for you.
  • You can’t send images or videos in chat anymore.
  • Your subscriber name highlight and badge come off.
You’re still a member. You still get every public Direct Line post and you can still talk in the Main Chat. You can subscribe again any time.

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Changing how much you pay

If you boosted your subscription and want to change the amount, the simplest path is to cancel and resubscribe at the new amount. The artist gets the new amount on the next billing cycle.